Le service W+D de téléassistance

Prestation de support technique à distance W+D

Prestation de support technique à distance W+D

Notre prestation de support technique à distance W+D vous permet de maintenir vos machines constamment au sommet de leurs performances. Fiez-vous à nos compétences pour réduire rapidement et efficacement les temps d’arrêt des machines et les coûts d’exploitation.

Nos techniciens expérimentés du support technique à distance vous accompagnent à tout instant et soutiennent vos collaborateurs au téléphone pour résoudre les erreurs ou les dérangements de plus faible envergure. Pour ne pas perdre de temps, nos experts peuvent également se connecter à votre machine via l’Internet – dans la mesure où vous possédez un système connecté en ligne*.

Your Advantages

  • Technical errors can be identified as quickly as possible by phone, online or by video live stream
  • Short downtimes for your W+D machine means significantly minimized idle times - and thus higher pro ductivity of your W+D machines
  • Global support, wide availability through remote diagnosis
  • Qualified remote help from our W+D service technicians
  • Actions can be coordinated with maximum Efficiency
  • Low and calculable investments for easy operation of your W+D machines
  • In the event of a machine error, preliminary clarification for spare parts and dispatch of W+D service technicians with the right spare parts
  • Various accounting modalities allow full budget control

 

Our W+D Remote Support Packages for W+D envelope converting and inserting machines:

  • W+D Remote Support Ticket
  • W+D Remote Support Advance
  • W+D Remote Support Flatrate

NEW: Prompt 1:1 W+D audio-visual and bidirectional help worldwide

Our W+D Audio-Visual Remote Support converts your smartphone or tablet onsite into a remote-controlled telescope. Using your device camera, our W+D experts will direct you to the crucial point and indicate what you need to do at the machine − as if we were at your site.

Unproductive downtime turns into profit-generating working time!

W+D Audio-Visual Remote Support is an integrated part of our Remote Support Services.