Asistencia remota W+D

Servicio de asistencia remota W+D

Servicio de asistencia remota W+D

Con nuestro servicio de asistencia remota W+D sus máquinas estarán siempre a la altura del rendimiento que se les supone. Confíe en nuestro know how para reducir de forma rápida y eficaz los tiempos de parada y los costes operativos de las máquinas.

Nuestros experimentados técnicos de asistencia remota le prestarán soporte en todo momento, ayudando por vía telefónica al personal de su empresa a localizar causas de fallos o pequeñas averías. Para no perder tiempo, nuestros expertos pueden además conectarse a través de Internet a su máquina - siempre que su equipo esté preparado para la conexión online*.

Your Advantages

  • Technical errors can be identified as quickly as possible by phone, online or by video live stream
  • Short downtimes for your W+D machine means significantly minimized idle times - and thus higher pro ductivity of your W+D machines
  • Global support, wide availability through remote diagnosis
  • Qualified remote help from our W+D service technicians
  • Actions can be coordinated with maximum Efficiency
  • Low and calculable investments for easy operation of your W+D machines
  • In the event of a machine error, preliminary clarification for spare parts and dispatch of W+D service technicians with the right spare parts
  • Various accounting modalities allow full budget control

 

Our W+D Remote Support Packages for W+D envelope converting and inserting machines:

  • W+D Remote Support Ticket
  • W+D Remote Support Advance
  • W+D Remote Support Flatrate

NEW: Prompt 1:1 W+D audio-visual and bidirectional help worldwide

Our W+D Audio-Visual Remote Support converts your smartphone or tablet onsite into a remote-controlled telescope. Using your device camera, our W+D experts will direct you to the crucial point and indicate what you need to do at the machine − as if we were at your site.

Unproductive downtime turns into profit-generating working time!

W+D Audio-Visual Remote Support is an integrated part of our Remote Support Services.