W+D Service Connect - the digital companion für your maintenance and repair experts
First presentation at drupa 2016 in Dusseldorf!
W+D Service Connect is the ideal mobile companion for your maintenance and repair experts. Accessible at any time, it helps you to digitally answer specific questions that pertain to your W+D machine very quickly in a targeted manner and serves as a perfect complement to W+D Remote Support Service.
The W+D Service Connect package consists of a high-quality tablet that can store the user manual, the spare parts catalog and the circuit diagrams for your W+D machine. Furthermore, a specially developed W+D Help Wizard will assist you in identifying minor technical problems on your own and in resolving these by showing you videos and providing step-by-step instructions.
But if you ever do need help, you can reach W+D Service conveniently and easily via the Connect functions. Simply make calls directly to our W+D Remote experts by using the headset and the phone features of the tablet and send them photos and videos in “real time.”
- Quick and easy searching for information in the operating instructions
- Quick and easy searching for spare and replacement parts
- Quick and easy troubleshooting via the W+D Help Wizard
- Create your own Help Wizards by using texts, pictures and videos
- Easy and comfortable help over the phone, chat or whiteboard functions
- All documentations are easily available online in digital form for your machine
- A number of search functions in the documents will help you to search for information
- Easy troubleshooting by using the W+D Help Wizard that is created individually for you
- The Help Wizard database can be extended in any way by simply adding your own texts, photos and Videos
Display options on the Service Connect tablet:
- Current speed of the machine (envelopes/minute)
- Currently pending error messages
- Quick access to the W+D Help Wizard in the event of error messages
Your “Connect” possibilities with W+D Service:
Chat function (In preparation, the end of 2016)
Write us: Use the chat function to submit information quickly and clearly to W+D, e.g. IP addresses, phone numbers, serial numbers, etc..
Highlight the area: With the whiteboard feature, you can conveniently and easily mark and share detailed photos of the machine with us.
Talk to us: Make calls conveniently, directly and safely to our W+D online experts without incurring local fees.
Scope of the Service Connect tablet:
- High Quality tablet with charger
- Wireless Bluetooth headset with noise cancellation
Individual, optional scope:
- Digital user manual
- Integrated W+D parts catalogue
- WLAN access to the control and drive system
- Library with W+D Help Wizards
Compatible with the series:
W+D 410 Easy Enveloper
Other machines upon request
Expert Online Access
Connect Package consisting of WLAN router and industrial PC