W+D Remote Support

W+D Remote Support Service

W+D Remote Support Service

With our Remote Support services, your machines remain at their peak performance at all times. With our
expertise we will minimize your equipment downtime and optimize your productivity quickly and effectively.

Our experienced remote support technicians are always there to help you and to assist your employees on the phone in searching for errors or minor disorders. To see to it that you don’t lose any time, our experts can also connect with your machine over the Internet if you have an online-enabled* system. Effective immediately, this service is chargeable and the costs will be invoiced based on how long this takes.

Individual Packages

Decide now in favor of one of three individual W+D Remote Support service packages. The big advantage for you: We guarantee response times of up to 2 hours to ensure that your production can continue as soon as possible.

W+D Advanced

Remote Support Agreement - 5 % price advantage

You purchase a time quota** of 5 h / per year - we guarantee you response time of 6 hours.

W+D Superior

Remote Support Agreement - 10 % price advantage

You purchase a time quota** of 11 h / per year - we guarantee you response time of 4 hours.

W+D Platinum

Remote Support Agreement - 15 % price advantage

You purchase a time quota** of 23 h / per year - we guarantee you response time of 2 hours.

* As of January 1, 2016, only connections over the Internet will be possible. Analog modem connections will no longer be supported.
This service is currently not avaiable for Inserting.

** Availability
Monday - Friday: 7:00 AM - 6:00 PM (CET)
Saturday: 7:00 AM - 2:00 PM (CET)
Except for public holidays in Germany